State Farm® Insurance Agent Makeda Nichols
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Margo Smith
August 28, 2025
5
out of
5
rating by Margo Smith
"This office takes care of me every time. The ladies here really put a smile on my face in the midst of handling business that usually stresses me out. Special shoutout to Liona Smith, she was incredibly helpful for me the last few visits! Overall lovely experience at this office"
We responded:
"Wow, thank you Margo! We are honored that you are satisfied with our office. We are grateful that Liona has been a great support to you. Thank you for leaving us this kind review 💕"
Chris Commee
August 27, 2025
5
out of
5
rating by Chris Commee
"this is the best state farm agency. liona always assists me with my insurance questions and concerns. i would definitely recommend everyone to get insurance through them"
We responded:
"Thank you Chris! We are so glad that Liona could help you with your insurance concerns. 😊 We appreciate you taking time to leave us a review and we appreciate your business!"
Jayla Wilson
August 25, 2025
5
out of
5
rating by Jayla Wilson
"I purchased a life insurance policy through Makeda Nichols a couple of years ago, and it has been one of the best decisions for my family. Falon walked me through all the options—term vs. whole life—and helped me pick something that fit my budget very great worker.Definitely recommend"
We responded:
"Thank you Jayla! We are so glad that Falon could assist you with your life insurance needs! We appreciate you and your kind words. "
dell meggs
August 25, 2025
5
out of
5
rating by dell meggs
"Went to office today with a VIN. Robin acknowledged the issues and got it done. In and out less than 30 minutes. Love my agent and her staff."
We responded:
"Thanks for the review Dell! We are thrilled that Robin could handle your insurance needs! We appreciate you! "
Sharon Bettis
August 19, 2025
5
out of
5
rating by Sharon Bettis
"FALON was very helpful to me and daughter while applying for life insurance we came across a few hiccups but she helped us get through it,We are very well pleased with her service and would gladly recommend her to family and friends."
We responded:
"Sharon, thank you so much for the review! We appreciate your business and are elated that Falon was able to be helpful to you through your life insurance process!"
Quintearria Williams
August 19, 2025
5
out of
5
rating by Quintearria Williams
"Getting life insurance through Makeda Nichols was one of the best decisions I’ve made for my family. Falon made the process simple, explained my options clearly, and helped me pick the right plan without any pressure. Now I have peace of mind knowing my loved ones are protected. Highly recommend reaching out to Makeda!"
We responded:
"Thank you Quintearria! We are so glad that Falon was able to assist you and make the process simpler for you. We appreciate your business! tha "
Lilyana Kramer
August 19, 2025
5
out of
5
rating by Lilyana Kramer
"falon kramer is an amazing representative and shows full efforts into all insurance policies day by day"
We responded:
"Thank you, Lilyana! Falon IS amazing and we are so grateful she was able to help you with you insurance needs! We appreciate your business!"
Lilyana Kramer
August 19, 2025
5
out of
5
rating by Lilyana Kramer
"amazing staff, great insurance plan. zero complaints about state farm !!"
We responded:
"Thank you for the review, Lilyana! We appreciate your revie and your business!"
Brenda Bolton
August 14, 2025
5
out of
5
rating by Brenda Bolton
"Ms Nichols and her team at State Farm have always been helpful and knowledgeable. They have provided my auto and home coverage for decades. My only claim, a hurricane roof repair, was handled to my complete satisfaction. I highly recommend them!"
We responded:
"Thank you so much Brenda! We are so grateful for you and your business! Thank you again for leave us this review. 💕"
Family Ishere
August 7, 2025
5
out of
5
rating by Family Ishere
"They possess extensive knowledge about the products they offer and are incredibly helpful in explaining how each item can benefit my family."
We responded:
"Thank you so much for taking time to leave us a review! We are thrilled that you are happy with your experience, and we appreciate your business. "
Rox Beshear
July 10, 2025
5
out of
5
rating by Rox Beshear
"I’ve had an excellent experience with Makeda and staff ! They’re knowledgeable, responsive, and truly go above and beyond to make sure I understand my coverage and feel confident in my choices. Whether I’ve had a quick question or needed help with a policy change, they’ve always handled it with professionalism and care. It’s great to have an agent who’s not just about business, but really cares about their clients. Highly recommend!"
We responded:
"Thank you Rox! 🤭 We are so grateful to you for taking the time to leave us such a kind review. We are elated that you feel confident in us and in the knowledge that you've gained. We look forward to continuing to serve you in the future. "
Wren Wimmer
July 1, 2025
5
out of
5
rating by Wren Wimmer
"Gabby took time with me when I called, and answered all of my questions. She was kind, courteous and professional."
We responded:
"Thank you, Wren! We appreciate you leaving this review. We aim to provide the best service that we can give and I am so glad that Gabi was able to assist you!"
Kim
June 21, 2025
5
out of
5
rating by Kim
"Thank you State Farm for all your services. Special thank you to Liona for always being a phone call away and assisting me and the kid!!!!"
We responded:
"Thank you for leaving us a five star review Kim! We are thrilled that Liona has been supportive to you and your needs. We always aim to please! "
Jan Bailey
June 20, 2025
5
out of
5
rating by Jan Bailey
"Makeda and her staff are stellar! Recently I had an emergency and Makeda called personally, after hours, twice, to check on me. Her staff are kind, efficient, and fast!"
We responded:
"Jan, thank you so very much! We aim to provide the best service possible. Thank you for choosing us to provide your insurance needs. "
Zaneta Owens
December 30, 2024
5
out of
5
rating by Zaneta Owens
"They all are so helpful and nice. They are only one call away and no matter the reason for the call, they are sure to make the client a priority and offer the right services at the right time."
We responded:
"Thank you for the review. As always, we strive to be the best insurance resource and good neighbor."
lucy prehoda
December 12, 2024
5
out of
5
rating by lucy prehoda
"We have been with Makeda Nichols State Farm for some 30 years now. Liona was very professional and patient while assisting me with my auto claim. Thank you State Farm and Liona."
We responded:
"Lucy, Thank you so much for your kind words. We are elated that Liona could assist you through the claims process with respect and kindness. We appreciate your business and are so grateful to you for being with us for all these years. "
Arkeya Mitchell
November 1, 2024
5
out of
5
rating by Arkeya Mitchell
"They are amazing!!!! The most helpful and best customer service I have ever seen and I am grateful to be apart of this agency."
We responded:
"Thank you, Arkeya! We appreciate your business and you taking time out of your day to leave us this review! "
Andrea Helbling
October 28, 2024
5
out of
5
rating by Andrea Helbling
"Our family have been insured with Makeda Nichols State Farm since we moved from Europe to Mobile in 1991. The agent is professional, prompt and very knowledgeable. The customer service is excellent. Claims were handled without issues. The team members are friendly and speak multiple languages. 👌"
We responded:
"Thank you for your kind words Andrea! We appreciate you leaving us such a generous 5- star review! Thank you for sticking with us all these years."
John Rocker
June 13, 2024
5
out of
5
rating by John Rocker
"Ms.Rose and the team took great care of me and my policy. A great company backed by even better people. Highly recommend this team."
We responded:
"Dear John, Thank you so much for taking the time to leave us a fantastic five-star review! We are truly delighted to hear that you are extremely satisfied with the service you received. Your kind words mean a lot to our team. We are committed to providing stellar service to all our valued customers, and we are thrilled to know that we have met your expectations. It is our goal to consistently deliver top-notch service and ensure your satisfaction. Once again, we sincerely appreciate your business and for choosing us. We look forward to serving you in the future and continuing to provide you with exceptional service."
Pamela Buchanan
May 25, 2024
1
out of
5
rating by Pamela Buchanan
"No, definitely right agency—office staff would literally not lift a finger to help me after my accident. Ended up paying for rental out of pocket."
We responded:
"Dear Pamela, I apologize for the unpleasant experience you had with your State Farm agent. After extensively searching our database, I can confirm that your name is NOT listed in our book of business. I encourage you to reach out to your agent directly to address any concerns and find a resolution."
Jenny Fox
May 1, 2024
5
out of
5
rating by Jenny Fox
"Falon was very sweet and handled my request immediately! Great people to work with for your insurance needs!"
We responded:
"Jenny, thank you for your incredible 5-star review! We are thrilled to hear that Falon delivered exceptional service to you. Your business means a lot to us and we appreciate it greatly."
Jay Reneau
April 12, 2024
5
out of
5
rating by Jay Reneau
"I delt with Gabby n she was a delight to work with. Very personable n professional. I highly recommend Gabby. She was very helpful n answered all my questions."
We responded:
"Jay, thank you for your kind words! We are thrilled that Gabby was able to provide you with the assistance you needed for your insurance. Your business is greatly appreciated, and we are grateful for your amazing review."
Chanda Fillingame
March 23, 2024
5
out of
5
rating by Chanda Fillingame
"Shout out to Robin Bolen!"
We responded:
"Thank you Chanda! Robin is the best and we're glad that she could service your needs!"
SimbaJKU
March 22, 2024
5
out of
5
rating by SimbaJKU
"Best costumer service. Her team is always prompt, knowledgeable, and willing to help."
We responded:
"Thank you Simba! We work hard to take care of all of our neighbors!"
Bryant Thornton
March 21, 2024
5
out of
5
rating by Bryant Thornton
"Robin Bolen has always helped my family out with ALL of our insurance needs/issues. She’s very patient and gets everything done with ease. It’s nice to know that even though I know nothing about insurance, my agent can give me all the information in terms that I can understand to get the coverage I need!"
We responded:
"Bryant, we are so glad that Robin helped you to understand exactly what you needed for your family. Thank you for this amazing review!"